Effective Date: July 19, 2025
YCare, Inc. (“YCare,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal health information. This Privacy Policy applies to the entire YCare Platform, including our mobile application, web platform, and connected services designed to support virtual care, remote patient monitoring, and the consolidation of home healthcare services.
This Privacy Policy complies with the Health Insurance Portability and Accountability Act (HIPAA), applicable U.S. state privacy laws, and international privacy regulations such as the General Data Protection Regulation (GDPR), as well as the latest Google Play Data Safety requirements for medical applications. YCare, Inc. is both SOC 2 and HIPAA certified, demonstrating our commitment to data privacy, information security, and regulatory compliance. In addition, YCare maintains internal policies and procedures that reflect our adherence to these standards and to our own YCare-specific Privacy Policy principles.
We may collect the following types of information through our Platform:
– Personal Information: Name, date of birth, contact details, insurance information, and emergency contact data.
– Health Information (PHI): We collect the following vital signs and physiological parameters to support remote care and clinical decision-making:
– Blood Glucose: To monitor diabetes management and detect abnormal blood sugar levels.
– Blood Pressure: To assess cardiovascular health and detect risks such as hypertension.
– Body Temperature: To detect fever and infection indicators.
– Electrocardiogram (ECG): To track cardiac rhythms and detect arrhythmias.
– Forced Expiratory Volume (FEV1): To evaluate lung function, especially in patients with asthma or COPD.
– Heart Rate: To monitor cardiac activity and overall fitness.
– Heart Rate Variability (HRV): To assess autonomic nervous system balance and stress recovery.
– Oxygen Saturation (SpO2): To assess respiratory efficiency and detect hypoxia.
– Peak Expiratory Flow Rate (PEFR): To measure airflow limitation in respiratory conditions.
– Respiratory Rate: To track breathing patterns and detect respiratory distress.
– Sleep Patterns: To assess rest quality and identify potential sleep disorders.
– Steps: To monitor physical activity levels and encourage mobility.
– Calories: To track energy expenditure for weight and health management.
– Weight: To monitor body composition, nutrition, and chronic disease trends.
– Stress Level: To evaluate mental and emotional strain that may impact physical health.
– Mood: To monitor psychological well-being and inform behavioral health support.
– Pain Level: To track and assess patient-reported pain for clinical evaluation.
– Diagnoses, Medications, and Care Plan Information: To support personalized and coordinated care, improve treatment adherence, and enable appropriate clinical decision-making.
– Device Information: IP address, mobile device type, OS version, app usage data, and error logs.
– Location Data: Approximate or precise location (with user permission) to enable localized healthcare services.
We use your information for the following purposes:
– To provide and improve remote healthcare and monitoring services
– To facilitate communication between patients and healthcare providers
– To generate insights and alerts for clinical staff
– To comply with legal and regulatory obligations
– To maintain the safety, security, and integrity of the Platform
We do not sell or rent your personal or health information. We may share your information only in the following cases:
– With Your Healthcare Providers: To facilitate your care coordination and medical decisions.
– With Business Associates: Third-party vendors who perform services on our behalf and are contractually bound by HIPAA-compliant agreements.
– As Required by Law: When we are required to comply with legal, regulatory, or judicial proceedings.
– With Your Consent: If you authorize us to share information with third parties (e.g., caregivers or family members).
We implement industry-standard technical, physical, and administrative safeguards to protect your personal and health information:
– Data encryption in transit and at rest
– Role-based access controls
– Secure user authentication and session timeout
– Regular audits and penetration testing
We retain your information only as long as necessary to provide our services and to comply with our legal obligations. Data may be archived or deleted securely per HIPAA requirements.
Depending on your jurisdiction, you may have the right to:
– Access or obtain a copy of your health information
– Request corrections to your personal data
– Withdraw consent for certain uses
– Lodge a complaint with a supervisory authority
To exercise these rights, contact us at: privacy@y.care
Our Platform is intended for use by adults and authorized caregivers. We do not knowingly collect data from children under 13 without verifiable parental or guardian consent.
By using the YCare Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with our policies and practices, you should not use our services. Your continued use of the Platform constitutes your acceptance of any updates to this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in law or our practices. If significant changes are made, we will notify you through the App or by other means.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
YCare, Inc.
200 S. Andrews Ave
Suite 504 #1027
Fort Lauderdale FL 33301
USA
Email: privacy@y.care
